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General Terms and Conditions of the Hotel (GTC)

1. General provisions

1.1. The General Terms and Conditions of the Hotel (hereinafter: ‘GTC’) provide a summary of the contractual terms and conditions based on which Science Projekt Kft. – Science Hotel **** - ( 6722 Szeged, Petőfi S. sgt. 17., hereinafter: the ‘Service Provider’) establishes general accommodation agreements with its Guests.

1.2. No individual terms and conditions form part of these GTC, however, they do not exclude the possibility of concluding special agreements with travel agents or organisers based on separate terms and conditions in accordance with the specific transactions.

2. Contracting Parties

2.1. The services provided by the Service Provider shall be used by the Guests. If the services are booked directly by a Guest, the Contracting Party shall be the Guest booking such services. If the relevant conditions are fulfilled, the Service Provider and the Guest shall collectively become Contracting Parties (hereinafter: ‘Parties’).

2.2. If the services are booked on behalf of the Guest by a third party (hereinafter: ‘Agent’), the conditions of such cooperation shall be governed by an agreement concluded between the Service Provider and the Agent. In that case the Service Provider shall have no obligation to investigate if a Guest is rightfully represented by that third party.

3. Method and conditions of using services

3.1. The Service Provider shall send a written quote to any oral or written inquiry made by a Guest. The relevant binding obligation of the Service Provider shall cease to exist if no actual booking is received within 48 hours of sending the quote.

3.2. A Contract shall be established with a written confirmation sent by the Service Provider in response to a written booking of a Guest, and it shall be considered a written agreement between the Parties.

3.3. No oral booking, agreement, modification or the oral confirmation thereof by the Service Provider shall be considered a contract.

3.4. A Contract on the use of hotel services shall be valid for a definite period.

3.5. If a Guest vacates a room before the end of the established period with a final effect, the Service Provider shall be entitled to the full contervalue of the service agreed in the Contract. The Service Provider shall have the right to re-sell the room vacated before the end of the period agreed in the Contract.

3.6. The extension of any hotel service initiated by a Guest shall be subject to the prior consent of the Service Provider. In that case the Service Provider may request the countervalue of the already provided service.

3.7. The utilization of hotel services shall be subject to verification of the Guest’s identity in accordance with the relevant legal provisions before occupying the hotel room. Staying in the hotel shall be subject to prior registration.

3.8. Any modification and/or supplementation of the Contract shall be subject to the written signed agreement of the Parties.

4. Check-in and check-out

4.1. Guests shall be entitled to occupy the booked premises from 14.00 hours of the agreed date.

4.2. Unless a later time of arrival is agreed by the Parties, the Service Provider shall have the right to withdraw from the Contract if the Guest fails to arrive by 18.00 hours of the agreed date.

4.3. In case a booking fee is paid in advance by a Guest, the room(s) shall remain reserved until 12.00 hours of the following day.

4.4. Guests shall be required to vacate their room(s) by 10.00 hours of the day of departure.

4.5. Early check-in or late check-out may be provided against a fee subject to the current occupancy of the Hotel. Any Guests wishing to use this service shall be required to notify the Reception on the day before arrival.

5. Extension of hotel stay

5.1. Any extension of hotel stay by a Guest shall be subject to the prior consent of the Service Provider.

5.2. If a Guest fails to vacate his/her room by 11.30 hours on the day specified during registration as the date of departure without the prior consent of the Service Provider, the Service Provider may charge the relevant price for the room for an additional day with the simultaneous termination of its service obligation.

6. Prices

6.1. The current list prices of the Hotel shall be displayed on the information notice board available in the Hotel’s hall. The price lists of other services shall be displayed in the relevant areas of the Hotel.

6.2. The Service Provider may change its announced prices (e.g. due to package prices or other discounts) without a prior notice. If a booking has been made by a Guest and confirmed in writing by the Service Provider, the established rate may not be changed by the Service Provider. The current prices of the Service Provider may be accessed at the Hotel’s website (www.sciencehotel.hu).

The Service Provider offers a best price guarantee. The enforcement of the guarantee shall be subject to availability of a valid confirmed room reservation on the official website of the Service4You Hotel and/or the Hotel. The best price shall be valid according to the same terms of booking as the terms confirmed by the Hotel. These terms shall include the following:
• Valid for the same hotel
• The arrival and departure dates and times included in the booking should be identical
• The number and the age of the guests should be identical
• The types and the number of the rooms should be identical
• No discrepancy between the amounts and contents of any other booked services
The price guarantee shall not apply to the following types of prices:
• Prices available via unpublished sites (club system, corporate, etc.)
• Prices available on auction sites
• In case of using loyalty points provided by any partner
6.3. Guests may receive information on the applicable services rates at the Reception of the Hotel at any time prior to the provision of service.

6.4. When disclosing the prices, the Service Provider shall specify the valid tax rate of prices (VAT, tourist tax) in accordance with the current effective law. The disclosed prices shall include the VAT specified by the relevant law, but exclude tourist tax which shall be payable on the spot. Upon prior notice the Service Provider shall charge the Contracting Party with any additional cost resulting from the amendment of the applicable tax laws in force (VAT, tourist tax).

7. Offers and discounts

7.1. The current offers and discounts shall be published on the Hotel’s website. The announced discounts shall be applicable to individual room reservations at all times.

7.2. The announced discounts may not be combined with any other discount.

7.3. In case of booking services subject to special terms and conditions, group reservations or events the Service Provider shall specify the relevant terms and conditions in individual contracts.

8. Discounts for children

8.1. In case of sharing a room with parents, children shall be offered the following discounts from accommodation and meal prices:
- between ages 0 – 6: 100%
- between ages 6 – 14: 50% discount from the price of extra bed

8.2. Extra bed may only be provided in specific room types.

8.3. Requests for extra bed shall be agreed with the Service Provider at the time of booking.

9. Cancellation policy
9.1. Unless otherwise stated in the Hotel’s offer, the terms and conditions of cancellation and modification shall be the following:
- in case of cancellation within 48 hours of the confirmed date of arrival a cancellation fee of 50% of one night’s rate shall be applied,
- in case of cancellation within 24 hours of the confirmed date of arrival a cancellation fee of a full night’s rate shall be applied.
If the contracting party is an economic organisation (such as a company, social organisation, church, local government, local government institution, public organisation or the institution thereof, etc.), in case of cancellation the relevant cancellation fee shall be paid by the Contracting Party/Customer even if the accommodation fee is otherwise directly payable by the Guest acting on behalf of that Party.

9.2. If a Contracting Party provided advance payment for the hotel services to be used and fails to arrive on the scheduled day of arrival (without a written cancellation), the Service Provider shall use the full amount of the advance payment provided in accordance with the Contract as a cancellation fee. In that case the room(s) shall remain reserved for the Contracting Party until 10.00 hours of the day following the date of arrival, upon which time the service obligations of the Service Provider shall cease to exist.

9.3. If the Contracting Party provided no advance payment, credit card guaranty or any other means specified in the Contract to secure accommodation, the service obligations of the Service Provider shall cease to exist after 18.00 hours according to local time of the scheduled date of arrival.

10. Cancellation terms for accommodation in case of group reservation or event

10.1. The Contracting Party may cancel the booked service free of charge until the 31st day before arrival.

10.2. Cancellation fee in case of cancellation within 30 days of the date of arrival:
- in case of cancellation between 30-21 days 10% of booked services,
- in case of cancellation between 20-14 days 25% of the booked services,
- in case of cancellation between 13-7 days 50% of the booked services,
- in case of cancellation between 6-3 days 75% of the booked services,
- in case of cancellation within 48 hours or no-show 100% of the booked services shall be payable as a cancellation fee.

10.2. Written cancellations must be received by the Hotel by the specified deadline.

10.3. If a Guest fails to arrive on the scheduled day without cancellation, the Hotel shall notify the Customer on the following day, and unless otherwise arranged by the Customer, the Service Provider may rent out the room for the rest of the reserved period.

11. Cancellation terms for catering services in case of group reservation or event

11.1. In case of booked catering service the number of guests may not be changed within less than 48 hours prior to service.

11.2. In case of cancellation beyond the specified deadline or no cancellation the cancellation fee shall equal to 100% of the countervalue of the booked service without beverages. The meal times to be observed for the above purpose shall be 8.00 hours for coffee break, 10.00 hours for lunch and 16.00 hours for dinner irrespective of the time of the booked service.

12. Refusal to fulfil the contract and cessation of service obligation

12.1. The Service Provider may terminate the Contract established for the provision of accommodation service with immediate effect if
- a Guest fails to use the provided room or facility according to its designated purpose;
- if a Guest fails to vacate his/her room by 11.30 hours of the specified date of departure without the prior consent of the Service Provider to extend the service period;
- if a Guest fails to observe the safety or the applicable rules of the hotel or demonstrates unacceptable behaviour toward any of the Hotel’s employees, is under the influence of alcohol or drugs, or his/her actions are in any way threatening, insulting or otherwise unacceptable;
- a Guest is suffering from an infectious disease;
- a Guest fails to meet his/her advance payment obligation by the specified deadline in accordance with the Contract.

12.2. If a Contract between the Parties cannot be fulfilled due to a vis maior event, the Contract shall cease to exist.
13. Method of payment and guarantee

13.1. Payment for the booked services can be made on the spot in cash (in HUF or EUR), by any bank card acceptable for the Service Provider, by bank transfer or via online.

13.2. In case of bank transfer, unless otherwise agreed with the Service Provider, the countervalue of the booked services shall be transferable in advance to the bank account of the Hotel in a way to ensure that the specific amount is credited to the account of the Hotel by the scheduled date of arrival, or by certifying the performance of payment by an irrevocable statement issued by the account keeping financial institute of the Guest.

13.3. Individual room reservations may be secured by providing the relevant bank card details or by advance payment.

13.4. Other payment options available on the spot: Széchenyi Leisure Card issued by OTP, MKB or K&H Bank, vouchers issued by the Hotel and/or its contracted partners.

13.5. Preliminary provision of data required for bank card payment, detailed description of the process and conditions of payment

Bank card payments offer a convenient and safe way of buying any of the Hotel’s services. After selecting and booking the required services our Guests will be directed to the K&H Bank website to allow bank card payment via a customised transaction currently considered the safest. Then the ‘payment by bank card’ option under the payment menu needs to be selected and the number and the expiry date of the bank card entered on the payment server of K&H Bank. The types of bank cards accepted by K&H Bank include VISA Classic, VISA Electron and Eurocard/MasterCard.

Any bank card issued exclusively for electronic use shall be accepted by us only if the use of such card is permitted by the issuing bank. Please inquire at your bank if your card is suitable for online shopping transactions.

K&H Bank will issue a transaction identification number for any successfully completed shopping transaction which should be recorded, or the relevant page should be printed out in full. In case of unsuccessful transaction K&H Bank will send an error message including the reason for the error.

Method and conditions of submitting complaints, possible reasons for returning goods, method and conditions of exchanging goods, method and conditions of providing compensation for card holders in case of complaint

13.6. By accepting the General Terms and Conditions our Guests acknowledge and accept that the Service Provider shall issue electronic invoices for any payable fees or items paid to the Service Provider under a relevant title which shall be sent by email.

The invoices for any paid or payable amounts shall be issued by the Service Provider based on the data provided at the time of online booking, or in case of booking made by email, fax or telephone the data supplied by the person making the reservation.

The data supplied in accordance with the above (name, address, and tax number if required) shall be included on the invoice among the Buyer’s details. Guests may request the modification of the supplied data within 1 day of booking, following which no modification shall be accepted.

The final invoices shall be issued by the Service Provider in accordance with the data supplied at the time of booking.

Although our Guests may settle payment in a currency different from the one stated at the time of booking, the invoices shall be issued in the currency of payment.

For each reservation only one invoice may be issued and it will not be possible to break up reservations for invoicing purposes. If separate invoices issued for one or more guests (or companies) are requested, for each guest a separate booking shall be made/recorded. Any subsequent booking modification (e.g. additional services) shall be invoiced separately.

If any error in relation to an invoice is observed, in order to remedy the problem an electronic mail by the concerned Guest or the individual/company indicated on the invoice as Buyer should be sent to the following address:

Science Projekt Kft.
Science Hotel
6722 Szeged
Petőfi S. sgt.17.

Our aim is to process any remark and send a reply within 15 days of notification.

The original electronic invoice issued by the Service Provider shall be sent as a PDF file attached to the email addressed to the individual / company specified at the time of booking. In accordance with the relevant Hungarian regulations (currently Act XXXV of 2001 on electronic signature, Act C of 2000 on accounting and Decree No. 46/2007 of the Minister of Finance) all companies may issue their invoices electronically.

An electronic invoice is a file of specific format which includes the image of the traditional invoice issued by the Service Provider as a PDF document (in accordance with the requirements of Act CXXVII of 2007 on invoice formats in Hungary), also carrying the electronic signature and timestamp thereof in accordance with the provisions of the above regulations.

The signature is specifically made for the Service Provider, certified by a qualified institute authorised for the purpose. The electronic signature carries all the necessary information based on which the validity of the certificate attached to the signature and the timestamp of the invoice may be verified.

If an electronic invoice is used as accounting evidence, it should be stored by the receiver of the invoice in an electronic form (similar to printed invoices).

In order to verify the origin and the authenticity of electronic invoices Adobe Reader version 8 or a more recent version should be installed.

14. Placement guarantee

14.1. If the Hotel of the Service Provider is unable to provide the contracted services through its own fault (e.g. overbooking, temporary disruption in operating, etc.), the Service Provider shall arrange for the placement of the concerned Guest(s) without any delay.

14.2. The Service Provider shall be liable to provide/offer the contracted services at the confirmed price and for the specified duration, or until the elimination of disruption at a different accommodation of equivalent or higher category. Any additional cost of providing a replacement accommodation shall be borne by the Service Provider.

14.3. If the relevant obligations of the Service Provider have been fully met and the Guest has agreed to accept to offered replacement accommodation, the concerned Party shall not be entitled to any subsequent compensation claim.

15. The rights of Hotel Guests

15.1. By concluding the contract for hotel services our Guests shall be entitled to use the rented premises and the facilities available without any specific condition in an ordinary manner, as well as to use any regular services in accordance with the normal opening hours.

15.2. Any Guest may submit a complaint with regard to the provided services during his/her stay at the Hotel. The Service Provider shall be liable to manage complaints submitted in writing in a certified (recorded) manner during that period. Any potential complaints shall be managed by the Service Provider individually. Guests may submit complaints in writing via the following contact details:

Science Projekt Kft.
Science Hotel Szeged
6722 Szeged
Petőfi S. sgt. 17.
Tel: 06 62 699 088
Fax: 06 62 699 088
Email: info@sciencehotel.hu

16. The obligations of Hotel Guests

16.1. Any agreed fee shall be payable by the deadline specified in the relevant confirmation or upon the completion of hotel services.

16.2. If Guests bring any food or drink into the Hotel to be consumed in a public area the Service Provider shall be entitled to charge a reasonable fee (in case of drinks a so called ‘corkage fee’). Guests may not take out any food / drink from the Hotel’s catering facilities.

16.3. If Guests bring any electronic device into the Hotel not considered an ordinary travel accessory, before using such devices the consent of the Service Provider should be requested.

16.4. Guests may park their vehicles in the unsupervised parking facility outside the Hotel against payment of a fee.
The Service Provider shall exclude liability for any damage to the vehicles or any items inside the vehicles deposited in the parking facility (including, but not limited to breaking into cars and stealing any items inside; theft of vehicle; damage caused by natural phenomena). The Hotel shall not be liable for any property / valuables left in the rooms, therefore Guests are recommended to use the lockers available in their rooms.

The parking facility should be used by observing the rules of the Highway Code.
16.5. Guests may use the underground parking facility of the Hotel against payment of a fee. Any intention to use the underground parking facility should be notified upon arrival before the keycard is issued in order to enable access by the keycard. In that case, unless otherwise specified by the Guest, the relevant service fee shall be charged for the whole duration of stay.

The underground parking facility should be used by observing the rules of the Highway Code.

The Service Provider shall be liable for any damage to the vehicles or any items inside the vehicles deposited in the underground parking facility (including, but not limited to breaking into cars and stealing any items inside; theft of vehicle; damage caused by natural phenomena) in accordance with the relevant provisions of the Civil Code.

16.6. Any waste should be deposited in the bins available within the area of the Hotel complex and inside the rooms. Furniture may not be relocated or removed from the rooms or the building.

16.7. Any equipment or device within the complex may be used by our Guests at their exclusive responsibility by strictly observing the rules set out in the relevant instructions / manuals.

16.8. Smoking shall be prohibited in the closed facilities (including the Hotel’s rooms) as well as in any common spaces pursuant to Act XLII of 1999 on the protection of non-smokers. The relevant warning signs have been displayed in the Hotel in accordance with the referred regulation. The employees of the Hotel may warn Guests or any other persons within the Hotel area to observe this regulation and to terminate such unlawful behaviour. Guests or any other persons within the Hotel area shall be required to observe the regulation and to obey any relevant warning.

If, based on the referred regulation, any fine by the competent authority due to the unlawful behaviour of any Guest or any other person within the Hotel area is imposed on the operator of the Hotel, the operator shall maintain the right to charge the amount of the imposed fine to the person(s) demonstrating unlawful behaviour or to demand the payment thereof.

If there is evidence of any Guest violating the above legal obligation, he/she shall be liable to pay a fine in the amount of HUF 10,000 to the Hotel’s operator, which the operator may charge to the relevant invoice of the concerned Guest to be paid by the Guest before departure.

16.9. In case of fire the Reception personnel should be notified without delay.

16.10. Guests sharing the same hotel room and the equipment and devices available in the hotel for common use shall be jointly liable for any damage caused by the irregular use of such facilities.

16.11. The use of fireworks brought by Guests or any activities requiring permit shall be allowed subject to the written consent of the Hotel and the availability of the relevant official permit issued by the competent authority.

16.12. Hotel Guests shall be liable for the adult supervision of any child under the age of 14 accompanied by them at all times while staying at the Hotel.

16.13. Guests shall report to the Hotel any damage occurred to them and provide any information that may be required for clarifying the circumstances of the damage or possibly for establishing the relevant police records / proceedings.

16.14 Our Guests shall expressly acknowledge that all common areas (except for the changing rooms and lavatories, but including the parking facility and any outside area directly belonging to the Hotel) shall be monitored by a closed circuit surveillance camera system for the protection of property whose recordings shall be deleted in accordance with the relevant legal provisions.

17. Pets allowed in the Hotel

17.1. Pet (small dogs, cats) shall be allowed in the Hotel against payment of a specified fee. Guide dogs shall be allowed in the Hotel free of charge.
18. The rights of the Service Provider
18.1. If a Guest fails to meet his/her payment obligation subject to penalty in relation to any used or Contracted but unused service, the Service Provider shall have the right of pledge on the personal belongings of the Guest brought to the Hotel as a security for its relevant claim.

18.2. The Reception personnel providing permanent supervision of the complex may check any Guests entering or exiting the Hotel, verifying their identities and inspecting any exiting vehicles as necessary.

18.3. The Reception personnel may carry out traffic control within the area of the complex as necessary.

19. The obligations of the Service Provider
19.1. The services booked in accordance with the Contract and any other services shall be provided by observing the effective regulations and service standards.

19.2. Any written complaints of the Guests shall be investigated and the necessary arrangements shall be made to remedy the reported problems, also ensuring the due recording of the taken measures.

19.3. In order to ensure a restful stay within the Hotel and on the Hotel’s terraces noisy activities including excessive volume of television or music inside the rooms or any loud music in the hall shall be prohibited after 22.00 hours. The Hotel’s personnel shall be liable for the observance of these rules.

20. Sickness or death of a Hotel Guest

20.1. If a Guest falls sick while using accommodation service at the Hotel and is unable to take care of himself/herself, the Service Provider shall offer medical assistance.

20.2. In case of sickness / death of a Guest the Service Provider shall be entitled to compensation to be provided by a relative, heir or financial provider of the sick / deceased Guest with regard to any medical cost, the countervalue of any used service or any damage to property or equipment potentially caused in relation to the sickness/death of that Guest.

21. Security of data management
21.1. Subscription to our Newsletter available at our website shall be subject to provision of name and email address. By subscribing to our Newsletter Users agree to the management of the supplied data. Such data shall be managed by the Service Provider until deletion requested by the concerned individual.

21.2. To unsubscribe from the Newsletter every issue shall contain a direct link, or such function shall also be available on our website.

21.3. Users shall be liable for the authenticity of the provided personal data.

21.4. The Service Provider shall protect the supplied data particularly against any unauthorised access, modification, transmission, disclosure, deletion or destruction of data, or any accidental deletion or damage to such data.

21.5. The Service Provider shall ensure the security of data jointly with the operators of the server.

21.6. Any personal data supplied by the Users shall be accessible only to the authorised data managers. The data mangers shall not disclose personal information to any third party, except for the parties specified.

21.7. The Service Provider shall not disclose personal data to any third party unless based on the prior expressed consent of the concerned individual.

21.8. Users shall acknowledge that the Service Provider may be liable to disclose personal data to a requesting authority provided that the relevant legal conditions exist. Users may not object to the supply of data if such disclosure is required by a relevant legal, official or court order.

22. Liability of the Service Provider for damages

22.1. The Service Provider shall be liable for any damage resulting from the loss, damage or destruction of any property of the Hotel’s Guests on condition that such items will be held in a place designated by the Service Provider, or in a place generally used for such purposes or in the Guest’s room, or handed over to any employee of the Service Provider considered authorised to receive such items.

22.2. The Service Provider shall not be liable for any damage caused by circumstances beyond the control of the employees of the Service Provider or the Guests, or for any damage caused by the Guests themselves.

22.3. The Service Provider may designate certain premises which should not be accessed by Guests. The Service Provider shall not be liable for any damage or accident caused to a Guest in these premises.

22.4. The Service Provider shall be liable for valuables, securities or cash only if such valuables or items have been taken over from a Guest specifically for the purpose of safekeeping, or the Service Provider explicitly refused to take over such valuables or items for safekeeping, or any damage has been caused for which responsibility according to the general rules should be assumed by the Service Provider. In such cases the burden of evidence shall lie with the Guest concerned.

22.5. Furthermore, the Service Provider shall not be liable for any damage caused by irregular use.

22.6. The Service Provider shall not be liable for any damage caused by the restricted or prohibited use of the wellness unit or sports facilities of the Hotel for a specific maintenance period in order to comply with certain emergency or health requirements.
23. Confidentiality

23.1. While performing its contractual obligations the Service Provider shall be liable to act in accordance with the law on the protection of personal data and the disclosure of data of public interest.

24. Vis maior

24.1. Any circumstance or event (e.g. war, fire, flood, extreme weather condition, power cut, strike) beyond the control of the Parties shall exempt the Contracting Parties from their respective contractual obligations while the specific circumstance or event exists.

25. Place of performance, applicable law and the competent court

25.1. The place of performance shall be the place where the Hotel providing the accommodation service is located.

25.2. In case of any dispute arising from an accommodation agreement a competent court according to the place of the Service Provider shall be designated.

25.3. The contractual relationship between the Service Provider and the Guest shall be governed by the laws of Hungary.

26. Data of individuals visiting the website

26.1. In case of visiting the website operated by the Service Provider it shall not record any IP addresses or any other personal data of the users. When visiting the website browsing shall be free without requiring a user name. Any anonymous online visits shall be used by the Service Provider exclusively for statistical purposes, and for optimising its online appearance and enhancing the security of the system, and the recorded data shall not contain any personal information.

26.2. The Service Provider shall manage all facts and information related to the Users in a confidential manner, using such information exclusively for analyses or statistics according to its own purposes.

26.3. The Service Provider shall not be liable for any formerly deleted site archived by using online search facilities. The removal of these sites shall be the responsibility of the operator of the search facility.

27. Newsletter

27.1. The Service Provider shall send online newsletters and electronic direct marketing messages including news, information and offers (hereinafter: Newsletter) to any individuals subscribing to the newsletters through its website several times a month.

28. Declaration on data protection

28.1. During the course of its activity the Service Provider shall consider the protection of personal data to be of particular importance. It shall manage any supplied personal data in accordance with the relevant effective legal provisions at all times ensuring the security of such data, and it shall take all the necessary technical and organisational measures and establish all the procedural rules required to ensure compliance with the relevant laws.

During the course of its activity the Service Provider shall use all User data exclusively for contract conclusion, invoicing and advertising purposes in accordance with the provisions of the Data Protection Act.

In case of entering into an accommodation service agreement, our Guests shall acknowledge and agree to the above terms and conditions by reading and understanding the contents thereof. The General Terms and Conditions may be subject to subsequent modification.

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